Refund policy

Return and Refund Policy

We do not offer voluntary returns or refunds. This means that returns and refunds are not accepted if you simply change your mind or no longer want the product.

Defective or Damaged Products

Please inspect your order immediately upon delivery. If your product is defective, damaged, or unusable upon arrival, please contact us as soon as possible at support@softivanka.com and provide your order number and, if possible, photos or videos showing the issue.

If we confirm that the product is defective or damaged, we will process a full refund of the purchase price of the affected product to your original payment method.

If you receive the wrong product, please contact us so that we can review the issue and provide an appropriate solution.

Non-Returnable Products

We do not accept returns or issue refunds for products that have been correctly delivered and are not defective or damaged, unless applicable consumer protection laws provide you with a legal right to a return or refund.

EU 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you may have the legal right to cancel your order within 14 days of receiving the product, without providing a reason, where the statutory right of withdrawal applies.

This right does not apply to all products and is subject to statutory exceptions. Where applicable, your legal consumer rights remain unaffected by this policy.

Refunds

When a refund is approved, the applicable amount will be refunded to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

For questions regarding defective or damaged products, or your legal consumer rights, please contact us at support@softivanka.com.